FAQ

Contact Student Accounts from your New School email or call the office. 

Need to meet? All services except live chat require an appointment.

To make an appointment, visit QLess and enter your name, phone number, and student ID. You can then either schedule an appointment at a designated time or join the live line in any of our virtual or in-person queues. You will then receive text updates on your wait time, as well as a notification and instructions when your turn has arrived. You can also join the line from your phone directly by texting "The New School NY" to 646.328.6322 and following the instructions you receive. When summoned to a virtual appointment, navigate to newschool.zoom.us, click Join, and enter the meeting ID (and pass code, if applicable) provided by text.

The New School does not mail paper invoices. You will receive a notification in your New School email box whenever a new or modified invoice has been posted. You can view your invoice by going online to my.newschool.edu and opening your student account.

Download your invoice from my.newschool.edu. If you wish, you can designate an authorized third party (parent, employer, sponsor, etc.) to view your student account invoice online.

If anticipated scholarships, grants, or loans do not appear on your bill as credits or authorized or memoed aid, please review the following information:

• It is possible that certain requirements have not been met. Go to my.newschool.edu to check the status of your financial aid package, follow up on any missing documentation, and review terms and conditions. Pending expected financial aid, you are responsible for paying the balance due. Contact Financial Aid promptly if you have questions.
• If all financial aid requirements have been met and the anticipated aid is not reflected on your bill, please contact the Financial Aid office promptly.
• Your financial aid may have been applied after your bill was generated. Electronic bills do not automatically update each time a student's account is adjusted. You can view your up-to-date account activity and balance through your MyNewSchool portal.

Students who are taking out federal or private loans or whose parents are taking out Parent PLUS loans to pay all or a portion of their bill should complete all loan requirements and have loans authorized or memoed to their student account as anticipated payments before the semester payment due date.

Visit the university's loan page for information on loan options as well as application instructions.

The payment due dates for all degree-seeking students are:

• Spring semester: January 22 
• Summer semester: May 30
• Fall semester: August 21

If registration takes place after the bill due date, payment is due upon registration. The outstanding balance as of the payment due date must be paid in full or the student must be enrolled in a semester payment plan by the payment due date. See examples of payment options.

Methods of anticipated payment include:

• Financial aid, such as grants, loans, and scholarships
• Third-party payments

Students with a start date of fall 2019 or later who have not paid their bill by the semester due date and are not in good financial standing will have a hold placed on their account and will be charged a nonrefundable $220 late fee. The late payment fee and financial hold cannot be appealed. The semester due dates are as follows:

• Fall 2023 semester: August 25
• Spring 2024 semester: January 22 
• Summer 2024 semester: May 30

The university reserves the right to drop any student who is not in good financial standing at any point through the end of the add/drop period.  

A student in good financial standing has paid all tuition and fees in full OR done one or more of the following:

• Enrolled in a payment plan
• Had authorized or memoed financial aid (loans and scholarships) applied to their account to cover their outstanding balance
• Been in touch with Financial Aid and Student Accounts about any pending financial aid (loans and scholarships)

All questions regarding scholarships, FAFSA, awards, financial aid, and PLUS and private loan options should be emailed to Financial Aid at f[email protected].

Students are required to pay tuition and related fees at the beginning of each semester. All balances must be paid in U.S. currency. The university offers several methods of payment:

• Check
• Wire transfer
• Money order
• Credit or debit card (2.95 percent convenience fee)
• Monthly payment plan
• 529 college savings plans

Students who fail to pay by the payment due date stated on their bill will be charged a late payment fee, in accordance with university policy. The late payment fee cannot be appealed.

The university reserves the right to drop any student who is not in good financial standing at any point through the end of the add/drop period.

The university offers several methods of payment, listed below. Instructions for completing each type of payment can be found here.

• Check (U.S. checking or savings account)
• Wire transfer (may be helpful for international students)
• Money order
• Credit or debit card (2.95 percent convenience fee)
• Monthly payment plan
• 529 college savings plans

The university offers an interest-free monthly payment plan for all degree-seeking students, accessible through the MyNewSchool student portal. The plan enables students and their families to pay in four or five monthly installments per semester instead of a lump sum. There is an enrollment fee of $60. If adjustments are made to a student’s account after enrollment in the plan, the payment plan will automatically recalculate within one business day.

If your bill is being paid by an external party, please follow the instructions for Employer or Sponsor Reimbursement.

You can make a payment with American Express, Discover, MasterCard, and Visa cards through the PayPath service in the Make a Payment link in MyNewSchool.

Credit card payments are not processed by The New School; a secure third-party payment service provider, PayPath, processes online credit card payments for tuition and other student account charges.

Card users are assessed a nonrefundable convenience fee of 2.95 percent of the payment amount at the time of each credit or debit card payment. The nonrefundable convenience fee is assessed by our third-party processor and will be included with your total payment amount on your credit card statement. However, this convenience fee will not appear on your student account. Two separate transactions will appear on your credit card statement: one transaction for the student account payment and one transaction for the convenience fee.

The costs associated with processing credit cards continue to grow each year, and the university wants to continue to offer the option of paying by credit card. Unfortunately, The New School can no longer continue to absorb these costs. The New School has changed the way credit card payments are accepted for student accounts by passing the cost of the credit card convenience fee along to those using the service. The convenience fee charged by the third-party processor, PayPath, covers the cost of processing credit and debit card payments. The university does not receive any part of the convenience fee.

For checking or savings account payments, please use the ACH payment option to avoid having to pay the convenience fee.

No; we do not accept credit card payments for tuition, fees, or housing over the phone or at the Cashiering counter. Credit card payments made online provide added security and confidentiality for our students.

We will have kiosks available in our lobby for students wishing to make an in-person credit card payment.

The New School is required to refund any overpayments made by a credit card back to the credit card company. The convenience fee will not be refunded for the portion overpaid.

Payment is due before the start of classes each semester. For more information, please view Payments.

The late payment fee is $220 (maximum one per term). A late payment fee is charged in accordance with the university’s deadline schedules. It is university policy that a late payment fee cannot be appealed or waived.

The Late Registration Fee is $220 (maximum one per term).

• A Late Registration Fee cannot be appealed. The Late Registration Fee will be charged as a result of 1) add or drop registration activity after the add/drop period or 2) any course withdrawal after the withdrawal period.

Degree, diploma, nonmatriculating, and graduate certificate students are automatically charged health insurance fees. Under certain circumstances, these fees may be waived. To learn more about this benefit of enrollment and whether you are eligible to waive the fees, go to Student Health Services.

All veterans should contact their VA contact and/or advisor for guidance. VA questions can be sent to [email protected].

Yes; Financial Aid and Student Accounts professionals are available to assist you with your questions and help you build a financial plan. The following questions can be answered by each department: 

Student Accounts

• Tuition and fees
• Payments
• Refunds
• Financial holds
• Payment plans

Financial Aid

• FAFSA
• Financial aid
• Scholarships
• Loans

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